Shipping policy

Eco-Friendly Shipping at Dogvana

Australia-Wide Delivery

At Dogvana, we’re proud to offer sustainable shipping solutions. All orders shipped within Australia include FREE standard delivery, using Australia Post and environmentally-conscious, carbon-neutral couriers to help reduce our carbon footprint.

As soon as your order is on its way, you’ll receive a confirmation email with tracking information so you can follow its journey to your doorstep.

We aim to process all orders within three business days, with most deliveries expected to arrive within 20 to 30 business days depending on location and courier service.

If your package hasn’t arrived within seven business days of dispatch, or if you have any questions about your delivery, feel free to contact our friendly support team at s[email protected] or [email protected] — we're always happy to help.