Privacy policy

Privacy Policy – Dogvana
At Dogvana, your privacy matters to us. We are dedicated to delivering outstanding service while ensuring that your personal data is handled with care and protected appropriately. This Privacy Policy outlines how we gather, use, and safeguard your personal information in accordance with our legal responsibilities.

We operate in compliance with the Australian Privacy Principles (APPs) under the Privacy Act 1988 (Cth), which sets out clear standards for managing personal information—covering collection, use, storage, and disclosure.

To learn more about the APPs, we recommend visiting the official site of the Office of the Australian Information Commissioner: www.oaic.gov.au.

What Personal Information Do We Collect?
"Personal information" refers to any detail that can be used to identify an individual. We may collect the following:

  • Full name

  • Residential or mailing address

  • Email contact

  • Phone number

  • Fax information (if applicable)

We obtain this information through various interactions—such as emails, phone conversations, social platforms, publicly available sources, browser cookies, and third-party tools. Please note that Dogvana is not responsible for the privacy practices of external sites we may link to.

We collect this data primarily to provide our services, stay in touch with our customers, and support our marketing initiatives. Occasionally, we may use this data for secondary purposes related to the primary service, provided it’s reasonable to do so. If you prefer not to receive marketing messages, you’re welcome to opt out anytime by getting in touch.

We aim to always clarify why your personal information is being collected and how it will be used wherever possible.

Sensitive Information
Sensitive information includes data such as:

  • Racial or ethnic background

  • Political beliefs

  • Religious or spiritual views

  • Association memberships

  • Criminal records

  • Health or medical details

We will only use or disclose this kind of information:

  • For the original reason it was provided

  • For a related secondary purpose

  • When you’ve given consent

  • Or if we are legally required to do so

Third-Party Sources
Although we primarily collect personal details directly from you, there may be instances where we receive information from third-party services. In those cases, we will take steps to ensure you are informed of the source and reason for collection.

Sharing Personal Information
Your personal data may be shared under the following conditions:

  • With your consent

  • When legally required or permitted

How We Protect Your Data
We implement reasonable and appropriate security measures to guard your personal information against loss, unauthorized access, misuse, or alterations.

Once your data is no longer needed, we will securely dispose of or de-identify it. However, in compliance with legal guidelines, we typically retain customer records for at least seven years.

Accessing or Updating Your Information
You are entitled to request access to the personal data we hold about you, and to request corrections where necessary (subject to legal exceptions). Requests should be submitted in writing.

There is no fee to make an access request, but an administration charge may apply for copies of records.

To protect your privacy, we may request identification before releasing your information.

Maintaining Accurate Information
We do our best to keep your personal details current and correct. If you notice that any information we hold is outdated or inaccurate, please let us know so we can fix it promptly.

Updates to This Policy
This Privacy Policy may be reviewed and updated from time to time. The most recent version will always be published on our website.

Get in Touch
For any questions or feedback regarding this policy, please contact us via:

📧 Email: [email protected] / [email protected]